At Elkhart Cell Phone Repair, diagnostics are always free. We only charge for repairs that we make to your phone, not just for finding out what is wrong with it. It may be the case that your phone’s problem can be resolved just by restarting the phone or by adjusting something in the settings. Those are not repairs, and we at Elkhart Cell Phone Repair believe that it would not be fair for us to charge you for them.
Some models of smart phones offer apps that can diagnose problems with your phone. If you have tried using one of those apps, be sure to tell us what sort of results it gave you when you bring your pone to one of our stores for diagnostics and repairs. Some phones also have a diagnostic mode that does not require you to install an app, and if your phone has such a mode, we can help you interpret its codes. We will use our expertise on many different models of phones, as well as diagnostic software, to figure out what is causing your mobile phone to malfunction.
Diagnostics will be the first part of any visit to our stores, unless the problem with your phone is something visible, like a cracked screen or cracked outer shell. For example, if you bring your phone to us after it has fallen into a swimming pool but been rescued immediately, we will have to perform some diagnostics to determine the extent of the water and chlorine damage to your phone. This will be easy if it is an iPhone, because even the earliest models of iPhones have water damage indicators. If it is a phone without a water damage indicator, we may have to try some other diagnostic methods, such as seeing which of the phone’s functions still work or examining the results of a diagnostic test performed with that phone’s diagnostic app.
If your cell phone has a keyboard, rather than a touch screen, we will use our diagnostic tools to determine whether your phone’s keyboard malfunction is due to a software problem or a problem with the keys themselves. We can replace faulty keys if necessary, and in some cases, we may be able to get your phone’s keyboard working again just by cleaning out the debris from the keyboard. If it is a software problem, our diagnostic tools will let us know what we need to do to repair it.
We are able to perform diagnostic tests on your cell phone quickly and efficiently. We have been in the cell phone repair business for many years, and we have seen mobile phone technology improve vastly, but our technicians still remember how to resolve common issues which plague older models of phones. We will never charge you for diagnostic tests or the time it takes us to perform them. Our free diagnostic services are just the beginning; Elkhart Cell Phone Repair will always give you a fair price for any repairs we make.